Info & FAQs

CARE INSTRUCTIONS

Ellegrove earrings are designed to be lightweight and comfortable for everyday wear. To keep your earrings looking good as new, please adhere to the following instructions:

  • Although polymer clay is somewhat flexible, please do not bend your earrings as over-flexing may result in breakage.

  • Remove your Ellegrove jewellery when applying perfume, lotions and other beauty products.

  • Do not wear your earrings while swimming. 

  • Clean your earrings with a damp cloth. For more persistent marks, use a soft cloth with a small amount of rubbing alcohol. DO NOT use this method on hand-painted pieces.

  • Store out of direct sunlight in a cool, dry place.

PRODUCT APPEARANCE

Please note that due to the handmade nature of Ellegrove products, there may be some slight variations in colours, patterns and shapes. Most styles are created without the use of moulds and therefore no two pieces are ever exactly the same! Every effort has been made to represent Ellegrove products as accurately as possible.

MINIMAL WASTE

We are dedicated to minimising our impact on the environment in any way that we can. We use recycled packaging and all of our products are made to order to avoid excess waste. If you have any unwanted tissue paper, small boxes or other packaging items, let us take them off your hands! Contact ellegrove.creative@gmail.com for packaging donations.

MATERIALS USED

All Ellegrove silver look attachments are hypoallergenic surgical grade stainless steel. Other materials used include gold-plated alloy, acrylic cabochons, acetate tortoise shell, cotton tassels, acrylic paint, Araldite resin glue, faux leather and other materials.

RETURNS & EXCHANGES

Due to hygiene reasons and for your protection, we do not offer change of mind returns or exchanges on jewellery products. Should your order arrive damaged or faulty, please contact ellegrove.creative@gmail.com ASAP.

For artworks, key rings, or homewares, please contact info@ellegrove.com.au within 14 days of your order delivery to arrange an exchange or return. 

Return & Exchange conditions:

- All items must be in the original packaging.

- All items must be in original condition (unless the return is based on damage/faults).

- The return/exchange must be requested within 14 days of delivery.

- No returns or exchanges on sale items.

WHOLESALE INQUIRIES

For wholesale inquiries, please contact info@ellegrove.com.au

Instagram Giveaway Terms and Conditions

1) Entrants must be aged 18 + years and have an instagram account.

2) Competition is open Australia wide.

3) Some elements of the prize pack are only available to local Melbourne residents, please contact info@ellegrove.com.au for more information.

4) All entries close at 11:59pm 1/5/2020 AEST.

5) Prizes cannot be exchanged or redeemed for cash or credit.

6) The prize winner will be determined by random, using a random number generator.

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© 2019, ELLEGROVE

Melbourne based handmade jewellery and art