Shipping & Handling
Your Ellegrove product will be made by hand especially for you! While we endeavour to ship your order the following business day, please allow up to 5 business days for jewellery products, and 14 business days for homewares/artworks to be made and packaged prior to shipping (full-time teacher too, only so many hours in the day 🤷♀️).
Domestic orders are all shipped via Australia Post. You may choose between Standard Shipping and Express Shipping at the checkout. All orders will be tracked. Australian delivery times for standard parcels vary from approx 2-5 business days. Australian delivery times for express parcels vary from approx 1-2 business days depending on location.
All international orders will be shipped via Australia Post. You may choose between Standard Shipping and Express Shipping at the checkout. All orders will be tracked. Standard international delivery times vary from approx 5-21 business days. Express international delivery times vary from approx 4 - 7 business days.
Should your order be lost or damaged during delivery, please contact firstname.lastname@example.org ASAP.
Australia Post are currently experiencing shipping delays. Please be patient with your order and contact email@example.com if you have any questions.
Thank you for supporting small business!